Shipping & Returns

What shipping methods are available?

All orders within Australia are sent via courier to a street address, we don’t ship to PO Boxes. International orders are sent via Australia Post International Air Mail.

How much is shipping?

To cover shipping and safe packaging of your items we have a flat rate of $15 AUS within Australia. We offer free shipping on orders above $150.

Is postage insured?

All care will be taken though any items lost in the post cannot be covered by Winterwares, please ensure your shipping address is correct. If you would like to purchase tracking and insurance on your order please contact us before purchasing.

Do you ship internationally?

Yes we do! Please contact us to request a shipping quote.

How long will it take to get my package?

Orders are packed and shipped within 2 (working days) of purchase. Parcels shipped within Australia usually arrive 10 business days from shipping date.

What Payment Methods Are Accepted?

Payment is made securely via PayPal. All prices are in Australian dollars (AUD).

What if I’m unhappy with my purchase?

If you are unhappy or find a fault with your product, please contact me within seven days of receiving your item and I can arrange for an exchange. Return/exchange of items will be accepted provided the item is unused and with all tags and packaging. Alternatively a credit note can be arranged, valid for six months from the date of purchase.

Please contact within seven days of purchase notifying us of your intention to return/exchange the item. Returns will not be accepted after 14 days from date of delivery. Return postage will be at the customers expense. No returns on sale/sample items.

Every Winterwares piece is unique…

At Winterwares no two items are made exactly the same, each item is handmade and may differ very slightly to the images and measurements online. If you would like to see the exact item you’re purchasing please put a comment in the notes at checkout and we will email you a photo.

A woman holding a package wrapped with cotton fabric