Terms and Conditions

 

Workshops

All workshop ticket sales are final and non-refundable. Credit will not be offered, and we are unable to make exchanges to other workshops or products.

If you can't make it, you're more than welcome to send a friend along in your place. Please contact us at hello@winterwares.com.au if you want to transfer your ticket to someone else.

In the unlikely case that a workshop must be postponed by Winterwares, participants will be re-accommodated but not refunded. In the rare instance that Winterwares cancels a workshop, a full refund will be provided.

In extreme circumstances – and with adequate notice – we may be able to re-accommodate or offer a credit voucher for the value of your purchase. Examples of extreme circumstances may include a COVID-19 infection or requirement to isolate.

Credit vouchers are generated at the discretion of Winterwares and valid for 12 months from the date of creation.

Part and parcel of making ceramics is the understanding that sometimes pieces won’t survive the process. It doesn’t happen very often, but if one of your pieces breaks, you can come back to Winterwares to remake it on a day that Simone is in the store, or we can replace it with a piece of similar size from our range.

Products

If you are unhappy or find a fault with your product, please contact us within seven days of receiving your item and we can arrange for an exchange. 

Return/exchange of items will be accepted provided the item is unused and in its original packaging. Alternatively, a credit note can be arranged, valid for six months from the date of purchase.

Please contact hello@winterwares.com.au within seven days of purchase, notifying us of your intention to return or exchange the item. Returns will not be accepted after 14 days from the date of delivery. Return postage will be at the customer's expense. No returns on sale/sample items.

Change of Mind Policy

We do not offer refunds for change of mind. However, at our discretion, we may provide a store credit for the value of your purchase, excluding shipping costs. Store credits are valid for six months from the date of issue.

Please note that at Winterwares, no two items are made exactly the same. Each item is handmade and may differ slightly from the images and measurements online. Due to the handmade process, some variation in shape, glaze hue, and size may occur from order to order. Every vessel is unique, featuring different curves and characteristics from the making and firing process. These irregularities in the finish are part of the character of the pieces and are to be embraced as part of the aesthetic of handmade ceramics.

Welcome to the Winterwares Website

If you continue to browse and use this website, you agree to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by winterwares.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage, including but not limited to, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you may be able to link to other websites not under the control of Winterwares. We have no control over the nature, content, and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Winterwares takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its contents are the copyright of Winterwares – © 2025. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited, other than the following:

  • You may print or download contents to a local hard disk for your personal and non-commercial use only.
  • You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission:

  • Distribute or commercially exploit the content.
  • Transmit it or store it on any other website or other form of electronic retrieval system.