Terms and Conditions


All workshop ticket sales are final and non-refundable. Credit will not be offered and we are unable to make exchanges to other workshops / products.

If you can't make it you're more than welcome to send a friend along in your place. Please contact us at hello@winterwares.com.au if you want to transfer your ticket to someone else.

Workshops are taught by either Simone or Ana. In the unlikely case that a workshop must be postponed by Winterwares, participants will be re-accommodated, not refunded. In the rare instance that Winterwares cancels a workshop, a full refund will be provided.

In extreme circumstances – and with adequate notice – we may be able to re-accommodate or offer a credit voucher for the value of your purchase. Examples of extreme circumstances may include a COVID-19 infection or requirement to isolate.

Credit vouchers are generated at the discretion of Winterwares and valid for 12 months from date of creation.

Part and parcel of making ceramics is the understanding that sometimes pieces won't survive the process. It doesn't happen very often but if one of your pieces breaks you can come back to Winterwares to remake it on a day that Simone is in the store or we can replace it with a piece of similar size from our range.   


If you are unhappy or find a fault with your product, please contact us within seven days of receiving your item and we can arrange for an exchange.

Return/exchange of items will be accepted provided the item is unused and in its original packaging. Alternatively a credit note can be arranged, valid for six months from the date of purchase.

Please contact hello@winterwares.com.au within seven days of purchase notifying us of your intention to return/exchange the item. Returns will not be accepted after 14 days from date of delivery. Return postage will be at the customers expense. No returns on sale/sample items.

Please note that at Winterwares no two items are made exactly the same, each item is handmade and may differ very slightly to the images and measurements online. Due to the handmade process, some variation in shape, glaze hue and size may occur from order to order. Every vessel is unique, featuring different curves and characteristics from the making and firing process. These irregularities in the finish are part of the character of the pieces and to be embraced as part of the aesthetic of handmade.

Welcome to the Winterwares website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by winterwares.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

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