Terms and Conditions

Welcome to the Winterwares website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by winterwares.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of winterwares.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, winterwares.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its contents are the copyright of Winterwares – © 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

Exchanges & Refunds

Products

If you are unhappy or find a fault with your product, please contact us within seven days of receiving your item and we can arrange for an exchange.

Return/exchange of items will be accepted provided the item is unused and in its original packaging. Alternatively a credit note can be arranged, valid for six months from the date of purchase.

Please contact hello@winterwares.com.au within seven days of purchase notifying us of your intention to return/exchange the item. Returns will not be accepted after 14 days from date of delivery. Return postage will be at the customers expense. No returns on sale/sample items.

Please note that at Winterwares no two items are made exactly the same, each item is handmade and may differ very slightly to the images and measurements online. Due to the handmade process, some variation in shape, glaze hue and size may occur from order to order. Every vessel is unique, featuring different curves and characteristics from the making and firing process. These irregularities in the finish are part of the character of the pieces and to be embraced as part of the aesthetic of handmade.

Workshops

Unfortunately we are unable to refund workshop tickets or make exchanges to other workshops/products. If you can't make it you're more than welcome to send a friend along in your place. Please contact us at hello@winterwares.com.au if you want to send someone in your place.

Credit will not be offered under any circumstances.

In the rare instance that Winterwares cancels a workshop, a full refund will be made and reasonable advance notice will be given.