Refund policy

How do I return or exchange a product?

If your Winterwares product is not as expected, or you find a fault with your product, please contact us within seven days of receiving your item and we can arrange for an exchange.

Return and exchange of items will be accepted if the item is unused and in its original packaging. Alternatively a credit note can be arranged, valid for six months from the date of purchase. 

Please contact hello@winterwares.com.au within seven days of purchase notifying us of your intention to return or exchange the item. Returns will not be accepted after 14 days from date of delivery.

Return postage will be at the customers expense.

No returns on sale/sample items.

The beauty in the imperfections of handmade

At Winterwares no two items are made exactly the same, each item is handmade and may differ very slightly to the images and measurements online.

Due to the handmade nature of our products, some variation in shape, glaze hue and size is to be expected. Every vessel is unique, featuring different curves and characteristics from the making and firing process. These irregularities in the finish are part of the character of the pieces and are to be embraced as part of the aesthetic of handmade ceramics.